We open every engagement the same way, and the first hour is not a demo. It is eight questions asked out loud, in the room, to the person who actually does the work rather than the person who described it to us.
The first is the only one that matters on its own: who owns this step today. Not which department. Which chair. A process with no owner is a process nobody can describe accurately, and everything downstream of that answ…
This is premium content by Camille Sutton
13 supporters already
Unlock it by supporting Camille at the premium level.
Visiting without an account? Support opens a quick sign-in first.
